I am under 21 Can I place an order?
Unfortunately! You must be at least 21 years of age to use this website. (Exception: 21 years of age is a general limitation. Every country has a different legal age for consumption of tobacco products. The buyer must be at or over the legal age in their country)
Why my order does not go through?
Please be aware that the minimum amount of the shopping cart must be USD 100 per order, otherwise you would be unable to place an order.
Are the cigars authentic on your website?
We can say YES with peace of mind. None of our customers should worry about it. All of our cigars are purchased from the Official Importer of Habanos S.A.
What countries do you ship to?
We do ship worldwide.
What are the payment options?
You can pay via Credit/Debit Card (Visa, Mastercard), Paypal, Western Union, Bank Transfer.
Please ask for bank details for payment.
Do I have to pay custom tax?
Each country has different customs policies. You have to consult your local authority about obligation and taxation information.
Why prices are different in each website?
We believe that our prices are one of the most affordable prices on web. Our all prices on the website are included VAT and TAX. Online prices of legal and authentic Cuban cigars varies due to different taxation of different countries.
What shipping carrier do we use?
Orders are shipped via Postal Services, or private carriers. You can contact with us for details and shipping fees.
When will I receive my order?
Once you place an order, We check its availability and send you an email regarding confirmation. After we confirm your order, we pack it in the best way to prevent your order from any possible damage and hand it to shipping carrier. Your order usually will be delivered within 4 to 15 business days (For some countries delivers may take longer than 15 business days, please be patient).
For further information please see shipping section on our website or contact with us.
How can I return my order for a refund?
Your order is eligible for a refund if you have had it less than 3 days, and the order is returned in good condition with original packaging and numbers. Once we receive your item, we will inspect it and inform you that we have received your returned item. We will immediately inform you about the status of your situation after inspecting the item.
If your return is approved, we will offer you two options;
Re-Ship or Refund (Please note that: as per general rules, refund will be partial and shipping cost will be deducted from the total order amount.)
I did not like the taste and coloration of my cigar that I ordered. Can I return it?
Unfortunately no! Coloration of cigars or taste is not a reason for return. If you are not sure of what product you want to buy, contact us for advice or information before placing an order.
What can I do if my order is missing, damaged or incorrect?
In case of wrong, missing or damaged delivery, please contact us with your order number within 3 days for the instructions.
What is the ideal temperature and humidity for cigars?
A temperature of 60-65°F (16-18°C) and humidity %65-%70 is considered ideal. At lower temperatures, below 54°F (12°C), the desired aging process of the cigars is impaired. Therefore, cold wine cellars are only suitable for cigar storage to a limited extent. Even worse are high temperatures. Temperatures of over 75°F (24°C) can lead to worm infestation and cigar rotting. For this reason, the humidor should not be exposed to direct sunlight.
Can I smoke my cigars as soon as I receive them?
Yes ! you can smoke your cigars as soon as you receive them. However, for an ideal smoke, we suggest that you allow your cigars to rest in your humidor for up to a week, in order to recover from the stress of shipping.
Are the cigars inspected before being shipped?
We ship your cigars in unopened boxes (as we provide cigars from the Offical importer of Habanos) because opened boxes become always a problem for aficionados. By shipping cigars in unopened boxes, we aim to remove question marks in aficionados’s minds. If you want us to check your cigars before shipping process, please make a note of this in the comment box of check out page.
It has been 45 days since I have placed my order, I have not still received my order. What can I do?
For worldwide shipments, In case your order is not delivered within a month or longer, will be considered lost and replaceable as of one month after the shipping date in accordance with International Postal protocol. Please note, no replacements
will be shipped before the one month time frame has been passed. OneCubanCigar cannot be held responsible for delays caused by human error (incorrect information (etc: address or buyer name) If such this issue occur please contact us as soon as possible. We are here to help!
Is OneCubanCigar.com secure?
Yes. we use 128 bit, industry standard Secure Sockets Layer (SSL) technology to encrypt your credit card number and other personal information as it travels over the Internet from your computer to our secure server. SSL is a standard technology used by millions of other commercial e-commerce websites.
How do I retrieve my password if I lose or forget it?
If you forget your OneCubanCigar account password click on the link https://www.onecubancigar.com/index.php?route=account/login after you click the link, member’s login page will show up on your screen and you will see FORGOT YOUR PASSWORD section right below LOGIN section. You will just need to enter your e-mail which is in our system in the box and click on send Instructions to get an email. Right after you enter your e-mail address please check your mailbox and ensure you have an e-mail from OneCubanCigar to reset your password. Once you get an email please click on the link that we sent to you and now you can enter your new password. Please contact us If something goes awry.
How can I create an account?
To provide better service, We recommend our customers to have an OneCubanCigar account. In order to have an account just click on this link https://www.onecubancigar.com/index.php?route=account/login and opens Login page in your browser. On the right side of the page, you will see create a new account section. By entering required information you can create a new account.
How can I subscribe to your newsletter?
Be informed on weekly offers, new arrival products, discounts and more by subscribining to us on OneCubanCigar.com. Just go to main page and see the bottom for newsletter section to register.